LTS Connect hjelpesenterLTS Connect Help Center
Setup guides and fixes for the LTS Connect app — device offline, playback, notifications, sharing and more.
Find clear, step-by-step answers for the LTS Connect app by LT Security. Each guide is written around the real app flow — PT Cloud accounts, QR-code device adding, live view and playback — so you can solve the problem and get back to your cameras.
Getting started
Create a PT Cloud account, enable the cloud on your device and add it by QR code.
Device offline
Why cameras show offline in LTS Connect and the reset steps that bring them back.
Playback & recording
Fix playback that won't load, missing recordings and how to save clips.
Notifications
Get motion alerts working when push notifications never arrive.
Sharing & multi-user
Share devices with family or staff and manage what they can see.
Verification & encryption
Verification codes, encryption passwords and unlocking a locked device.
Still stuck?
For hardware faults, warranty and account recovery, contact LT Security through the official help center or your installing dealer. This site is an independent guide and cannot reset device passwords or access PT Cloud accounts.