Event Center

In the Event Center, you can view the real-time events, search the historical events and view the pop-up alarm information.

Before the client can receive the event information from the device, you need to arm the device first. For details, refer to Enable Receiving Events from Devices.

Before the you can view the pop-up alarm information, you need to enable alarm triggered pop-up image in the event center. For details, refer to View Pop-up Alarm Information.

Enable Receiving Events from Devices

Before the client can receive the event information from the device, you need to arm the device first.

Steps

1. Click → Tool → Device Arming Control open Device Arming Control page. All the added devices display on this page.
2. In the Operation column, turn on the switch to enable auto-arming, or click Arm All to arm all the devices.
3. View the arming status of each device in the Arming Status column.

Result

The events of armed device(s) are automatically uploaded to the client when the event is triggered.

View Real-Time Events

In the Real-time Event module of the event center page, you can view the real-time event information, including event source, event time, priority, event key words, etc.

Before You Start

Enable receiving events from devices before the client can receive event information from the device, see Enable Receiving Events from Devices for details.

Steps

1. Click Event Center → Real-time Event to enter the real-time event page and you can view the real-time events received by the client.
   • Event Time — For video device, event time is the client time when it receives the event. For none-video device, event time is the time when the event is triggered.
2. Set the filter conditions or enter the event key word in the Filter text field to display the required events only.
   • Device Type — The type of device that occurred the event.
   • Priority — The priority of the event that indicates the urgent degree of the event.
3. Optional: Right click the table header of the event list to customize the event related items to be displayed in the event list.
4. View the event information details.
   1. Select an event in the event list.
   2. Click Expand in the right-lower corner of the page.
   3. View the related picture, detail description and handing records of the event.
   4. Optional: Hover the cursor on the related picture, and then click the download icon on the upper-right corner of the picture to download it to the local PC. You can set the saving path manually.
5. Optional: Perform the following operations if necessary.
   • Handle Single Event — Click Handle to enter the processing suggestion, and then click Commit.
     • Note: After an event is handled, the Handle button will become Add Remark, click Add Remark to add more remarks for this handled event.
   • Handle Events in a Batch — Select events that need to be processed, and then click Handle in Batch. Enter the processing suggestion, and then click Commit.
   • Enable/Disable Alarm Audio — Click Enable Audio/Disable Audio to enable/disable the audio of the event.
   • Select the Latest Event Automatically — Check Auto-Select Latest Event to select the latest event automatically and the event information details is displayed.
   • Clear Events — Click Clear to clear the all the events in the event list.
   • Send Email — Select an event and then click Send Email, and the information details of this event will be sent by email.
     • Note: You should configure the email parameters first, see Set Email Parameters for details.

Search Historical Events

In the Event Search module of the event center page, you can search the historical events via time, device type, and other conditions according to the specified device type, and then process the events.

Before You Start

Enable receiving events from devices before the client can receive event information from the device, see Enable Receiving Events from Devices for details.

Steps

1. Click Event Center → Event Search to enter the event search page.

2. Set the filter conditions to display the required events only.

   • Time — The client time when the event starts.

   • Search by

     • Group — Search the events occurred on the resources in the selected group.
     • Device — Search the events occurred on the selected device.

   • Device Type — The type of device that occurred the event.

     • All — All the device types, and you can set the following filter conditions: group, priority, and status.

     • Security Control Panel — For the events of security control panel, you can set the following filter conditions: device, priority, acknowledgement status and event type.

     • Video Intercom — For the events of video intercom, you need to select searching scope: All Record and Only Unlocking.

       • All Records — You can filter the events from all the video intercom events, and you need to set the following filter conditions: device, priority, status.
       • Only Unlocking — You can filter the events from all the video intercom unlocking events, and you need to set the following filter conditions: device, unlocking type.

     • Access Control — For the events of access control, you can set the following filter conditions: device, priority, status, event type, card reader type, person name, card no., organization.

       Click Show More to set the event type, card reader type, person name, card no., organization.

   • Group — The group of the device that occurred the event. You should set the group as condition only when you select the Device Type as All.

   • Device — The device that occurred the event.

   • Priority — The priority including low, medium, high and uncategorized which indicates the urgent degree of the event.

   • Status — The handling status of the event.

3. Click Search to search the events according the conditions you set.

4. Optional: Right click the table header of the event list to customize the event related items to be displayed in the event list.

5. Optional: Handle the event(s).

   • Handle single event: Select one event that need to be processed, and then click Handle in the event information details page, and enter the processing suggestion.
   • Handle events in a batch: Select the events which need to be processed, and then click Handle in Batch, and enter the processing suggestion.
   After an event is handled, the Handle button will become Add Remark, click Add Remark to add more remarks for this handled event.

6. Optional: Select an event and then click Send Email, and the information details of this event will be sent by email.

   You should configure the email parameters first, see Set Email Parameters for details.

7. Optional: Click Export to export the event log or event pictures to the local PC in CSV format. You can set the saving path manually.

8. Hover the cursor on the related picture, and then click the download icon on the upper-right corner of the picture to download it to the local PC. You can set the saving path manually.

View Pop-up Alarm Information

For the alarm configured with pop-up image, the alarm videos and pictures can display on a pop-up window when the corresponding alarm is triggered.

Before You Start

Configure the alarm linkage action as Alarm Triggered Pop-up Image.

Steps

1. Click Event Center on the control panel to enter the event center.
2. Click Real-Time Event on the left panel.
3. Click Enable Alarm Triggered Pop-up Image to enable alarm triggered pop-up function.
4. Trigger the alarm. A window, showing the alarm video, alarm picture, and alarm details, will pop up.
5. Perform the following operation(s) after popping up the image.
   • View Alarm Video — You can view the live video of the camera configured in Camera Linkage.
     • Move the cursor over the video and click to view instant playback to see what happens when the alarm is triggered.
     • Click to capture a picture of the live video and save the snapshot on the PC running the client.
     • Click to record the live video and save the recorded video footage on the PC running the client.
     • Right-click on the alarm video to perform other operations. For details, refer to Live View.
   • View Alarm Picture — The alarm picture captured by the camera configured in Camera Linkage will display on the field below the alarm video.
   • View Previous or Next Alarm — Click Prev Page or Next Page to view the previous or next alarm information.
   • Handle Alarm — For the first time to handle the alarm, click Handle to enter the handling suggestion. For the handled alarm, click Add Remark to add more the handling suggestions.