LogoLTS Connect App
  • Features
  • Blog
  • Docs
  1. Home
  2. Contact
LogoLTS Connect App

Live view, playback and instant alerts for your LTS security devices.

Product
  • Features
  • FAQ
Resources
  • Blog
  • Documentation
  • Changelog
  • Roadmap
Company
  • About
  • Contact
  • Waitlist
Legal
  • Cookie Policy
  • Privacy Policy
  • LTS Connect Privacy Policy
  • Terms of Service
© 2026 LTS Connect App. All Rights Reserved.·Sitemap
Support
LTS Connect app iconLTS Connect App

LTS Connect Support & Contact

Find the fastest route to an answer — official LT Security channels for device and account issues, or message this site about the guides.

Replies within 1–2 business days
Support

Official LT Security Support Channels

For hardware, account and warranty issues, go straight to the source.

LT Security Help Center

Official knowledge base with firmware notes, setup guides and announcements.

ltsecurityinc.zendesk.com

Official downloads

App links, NVMS desktop clients and tools straight from LT Security.

ltsecurityinc.com/downloads

Your installer or dealer

For device passwords, warranty and on-site issues, your LTS dealer is the official first stop.

Find via ltsecurityinc.com

Email this site

Corrections, guide requests or feedback about ltsconnect.net itself.

[email protected]
Quick fixes

Quick Fixes Before You Contact Support

Three of the most common problems have step-by-step answers in our docs.

Device shows offline

Reboot order, PT Cloud status check and the reset that brings cameras back.

Playback not working

Timeline shows no recordings? Storage, schedule and search-range checks.

Verification code issues

Where the device verification code lives and what the encryption password unlocks.

Send Us a Message

Questions about the guides on this site? We usually reply within 1–2 business days.

[email protected]

Support FAQ

Is this the official LTS Connect support site?

No — ltsconnect.net is an independent guide. For official support, use the LT Security help center or your LTS dealer. We cover the app with plain-English walkthroughs and troubleshooting.

What is the LTS Connect customer service phone number?

LT Security publishes its current support phone number and hours on ltsecurityinc.com. Calling your installing dealer first is usually fastest, since they can verify your hardware and account.

How fast do you reply to messages?

We answer questions about this site’s guides within 1–2 business days. We cannot reset device passwords or access PT Cloud accounts — only LT Security or your dealer can.

Can you help me log in to my PT Cloud account?

Use “Forgot Password” in the app first. If the email or phone on the account is gone, account recovery has to go through official LT Security support for security reasons.

Independent guide — not affiliated with LT Security Inc.

LTS Connect app iconLTS Connect App

Put Your LTS Cameras in Your Pocket

Free on iOS and Android. Set up in minutes with PT Cloud — live view, playback and alerts wherever you go.

Download on theApp StoreGet it onGoogle Play

Free download · No subscription required