LTS Connect Help CenterIntroduction
Overview of LTS Platinum Partner Web Portal: clients, entities, operating environment, available functions, and symbol conventions.
The LTS Platinum Partner is a one-stop security service platform that partners efficient customer and device management tools and extended value-added services with round-the-clock convenience. LTS Platinum Partner also serves as a convergent, cloud-based security solution, helping partners manage services for their customers and expand their businesses using subscription offers. Partners can monitor the system health status of customers' sites, resolve problems remotely, and customize security solutions with fully converged LTS devices, covering video, access, intercom, and more.
Read the following sections to learn more about LTS Platinum Partner.
Clients
LTS Platinum Partner provides various clients for partners (service providers) and their customers.
Table 1-1 Client Description
| Client | Description |
|---|---|
| LTS Platinum Partner Web Portal | Portal for service providers logging in to LTS Platinum Partner to manage their security businesses, such as permissions and employee's management, site management, device management and device health monitoring. |
| LTS Platinum Partner Mobile Client | Mobile Client for service providers logging in to LTS Platinum Partner to manage site, apply for site information management permission from end users, manage and configure devices, submit RMAs (Return Material Authorization) requests, etc. |
| LTS Connect Mobile Client | Mobile Client for customers to manage their devices, accept the site handover from the service provider as the site owner, approve the Installer's application for site information management permissions, etc. |
| LTS Connect Web Portal | Portal for customers to manage their employees' access levels and attendance after setting an attendance system for them via the LTS Platinum Partner Portal. |
Relationship between LTS Platinum Partner and LTS Connect
LTS Platinum Partner provides certain value-added services related to LTS Connect. You can activate these value-added services to benefit yourselves or your customers (i.e., end users). For more information about the value-added services and how they relate to LTS Connect, see Value-Added Services and its sections.
1.1 Target Audience
This manual provides the service providers (i.e., Installers and Systems Integrators) with the essential information and instructions about how to use the LTS Platinum Partner Portal to manage the security business.
This manual describes how to manage the permission and employees of your company, add new or existing sites for management, apply for site authorization and device permissions from your customers, manage and configure devices belonging to a site, and check the device health status for further maintenance.
1.2 Entities in LTS Platinum Partner
Here we introduce the entities (any physical or conceptual object) involved in LTS Platinum Partner.
Identity-Related Entities
Service Provider
Those who provide services such as the design of security solutions, system/device installation, after-sales, and (or) device maintenance. There are several service provider types and the detailed descriptions are as follows.
Installer
Provides device installation and maintenance services for customers.
Systems Integrator
Integrates multiple systems to provide solutions for customers.
End User
Those who have purchased or rented LTS devices (e.g., network cameras, DVRs, video intercom devices, and access control devices) and want to manage the devices via an easy-to-use mobile client. End users are customers of the service provider, and they use LTS Connect to manage devices.
Site-Related Entities
Sites
A site represents a physical location where device(s) are installed and through which the Installer / Installer Admin can manage and configure the devices and services for customers.
Personal Sites
For individual users, households, and independent stores. It provides services like remote live view, playback, arming/disarming, and alarm receiving on the LTS Connect Mobile Client. No more than 128 channels can be added to a personal site.
Team Sites
For enterprise users and applicable to chain stores, offices, communities, and other scenes where multi-user management is required. It provides services like person and permission management, video security, access control, attendance check, and device maintenance on both LTS Connect for Teams Portal and Mobile Client.
Site Manager
When a site is assigned to an Installer, the Installer becomes the site manager of the site, and can manage and configure the devices and services of the site.
Site Owner
When an installer transfers ownership of a site to an end user, the end user becomes the site owner who is the holder of the site. The installer can also apply for site authorization from the site owner to manage the site.
1.3 Operating Environment
The following are recommended for running the Portal.
Operating System
Microsoft Windows® 7 / 8.1 / 10 (32-bit and 64-bit).
CPU
Intel® Core™ i5-4460 CPU @3.20 GHz 3.20 GHz and above.
RAM
8 GB and above (4 GB at least).
Graphics Card
NVIDIA® GeForce GT 730
Web Browser
Versions of Firefox (32-bit and 64-bit), Chrome (32-bit and 64-bit), and Edge (32-bit and 64-bit) were released in the latest half year.
1.4 Function Availability
Table 1-2 Functions
| Module | Function(s) |
|---|---|
| Account Management | ● Register an Installer Admin Account ● Manage Company Information ● Set Account Information |
| Site Management | ● Add Personal Site ● Hand Over Personal Site by Transferring ● Apply for Site Authorization from Site Owner ● Site Collaboration |
| Device Management | ● Add Device • Add Detected LAN Device • Add Device by Entering Serial No.; Add Devices by IP Address or Domain Name • Batch Add Devices ● Apply for Device Permission ● Release Permission for Devices ● Synchronize Devices with LTS Connect Account ● Enable Device to Send Notifications ● Upgrade Device ● Batch Upgrade Devices on LAN ● Configure DDNS for Devices ● Remote Configuration ● Reset Device Password ● Unbind a Device from Its Current Account |
| Video | ● View Live Video ● Play Back Video Footage |
| Log | Search Operation Log |
| Tool | Tools |
| Explore | ● View, Search, Like, Share, and Comment on Feeds, and Add to Favorites ● View, Search, Like, Share, and Comment on How To, and Add to Favorites ● View, Search, Like, Share, and Comment on Videos, and Add to Favorites ● Receive and View Notices ● Register for and Participate in Events |
1.5 Symbol Conventions
The symbols that may be found in this document are defined as follows.
| Symbol | Description |
|---|---|
| Danger | Indicates a hazardous situation which, if not avoided, will or could result in death or serious injury. |
| Caution | Indicates a potentially hazardous situation which, if not avoided, could result in equipment damage, data loss, performance degradation, or unexpected results. |
| Note | Provides additional information to emphasize or supplement important points of the main text. |
LTS Platinum Partner Web Portal User Manual
Complete user manual for the LTS Platinum Partner (LPP) web portal — account and company management, site and device management, health monitoring, notifications, value-added services, and support.
Account Management
How to register Installer Admin and Installer accounts, manage roles and permissions, invite employees, log in, and configure account settings in LTS Platinum Partner.