Device Management

Activate, add, edit and delete devices on the client — add online devices, by IP/domain, IP segment, Cloud P2P, EHome, HiDDNS or batch import, reset passwords, check QR codes and upgrade firmware.

You can manage devices on the client, including adding, editing, and deleting the devices. You can also perform operations such as checking device's online users and checking devices' QR codes.

Activate Devices

For some devices, you are required to create the password to activate them before they can be added to the software and work properly.

Before You Start

Make sure the device to activate is connected to the network and is in the same subnet with the PC running the client.

Steps

This function should be supported by the device.

Enter the Device Management page.
Click Device tab on the top of the right panel.
Click Online Device to show the online device area at the bottom of the page. The searched online devices are displayed in the list.
Check the device status (shown on Security Level column) and select an inactive device.
Click Activate to open the Activation dialog.
Create a password in the password field, and confirm the password.

The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
Optional: For the NVR device connecting with inactive network camera(s), create a password in Network Cameras' Default Password field and enter the confirm password for activating the network camera(s) via NVR.
Optional: Enable Cloud P2P service when activating the device if the device supports.
1. Check Enable Cloud P2P to open the Note dialog.
2. Create a verification code.
3. Confirm the verification code.
4. Click Terms of Service and Privacy Policy to read the requirements.
5. Click OK to enable the Cloud P2P service. Go back to the Activate panel.
Click OK to activate the device.

After launching the client, devices including network cameras, video encoders, DVRs, NVRs, access control devices, alarm devices, video intercom devices, etc., should be added to the client for the remote configuration and management, such as live view, playback, event management, access control, etc.

Add Online Device

The active online devices in the same local subnet with the client software will be displayed on the Online Device area. You can click Refresh Every 60s to refresh the information of the online devices.

Add an Online Device

You can add an online device to the client.

Steps

Enter the Device Management module.
Click Device tab on the top of the right panel.
Click Online Device to show the online device area. The searched online devices are displayed in the list.
Select an online device from the Online Device area.

For the inactive device, you need to create the password for it before you can add the device properly. For detailed steps, refer to Activate Devices.
Click Add to open the device adding window.
Enter the required information.
- Name — Enter a descriptive name for the device.
- IP Address — Enter the device's IP address. The IP address of the device is obtained automatically in this adding mode.
- Port — The port number of the device is obtained automatically in this adding mode.
- User Name — By default, the user name is admin.
- Password — Enter the device password.
The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
Check Synchronize Time to synchronize the device time with the PC running the client after adding the device to the client.
Optional: Check Import to Group to create a group by the device name.
Click Add to add the device.
Optional: Perform the following operation(s).
- Remote Configuration — Click on Operation column to set remote configuration of the corresponding device.
  - Note: For detail operation steps for the remote configuration, see the user manual of the device.
- Device Status — Click on Operation column to view device status, including cameras, recording status, signal status, hardware status, etc.
- Edit Device Information — Click on Operation column to edit the device information, such as IP address, user name, and password.
- Check Online User — Click on Operation column to check the online users who access the device, such as user name, user type, user's IP address, and login time.
- Refresh — Click on Operation column to get the latest device information.
- Delete Device — Select one or multiple devices and click Delete to delete the selected device(s) from the client.

Add Multiple Online Devices

You can add multiple online devices to the client in a batch.

Before You Start

Make sure the to-be-added devices are online.

Steps

Enter the Device Management module.
Click Device tab on the top of the right panel.
Click Online Device to show the online device area at the bottom of the page. The searched online devices are displayed in the list.
Select multiple devices.

For the inactive device, you need to create the password for it before you can add the device properly. For detailed steps, refer to Activate Devices.
Click Add to open the device adding window.
Enter the required information.
- User Name — By default, the user name is admin.
- Password — Enter the device password.
The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
Check Synchronize Time to synchronize the device time with the PC running the client after adding the device to the client.
Optional: Check Import to Group to create a group by the device name.
Click Add to add the devices.
Optional: Perform the following operation(s).
- Remote Configuration — Click on Operation column to set remote configuration of the corresponding device.
  - Note: For detail operation steps for the remote configuration, see the user manual of the device.
- Device Status — Click on Operation column to view device status, including cameras, recording status, signal status, hardware status, etc.
- Edit Device Information — Click on Operation column to edit the device information, such as IP address, user name, and password.
- Check Online User — Click on Operation column to check the online users who access the device, such as user name, user type, user's IP address, and login time.
- Refresh — Click on Operation column to get the latest device information.
- Delete Device — Select one or multiple devices and click Delete to delete the selected device(s) from the client.

Add Device by IP Address or Domain Name

When you know the IP address or domain name of the device to add, you can add devices to the client by specifying the IP address (or domain name), user name, password, etc.

Steps

Enter Device Management module.
Click Device tab on the top of the right panel. The added devices are displayed on the right panel.
Click Add to open the Add window, and then select IP/Domain as the adding mode.
Enter the required information.
- Name — Create a descriptive name for the device. For example, you can use a nickname that can show the location or feature of the device.
- Address — The IP address or domain name of the device.
- Port — The devices to add share the same port number. The default value is 8000.
- User Name — Enter the device user name. By default, the user name is admin.
- Password — Enter the device password.
The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
Optional: Add the offline devices.
1. Check Add Offline Device.
2. Enter the required information, including the device channel number and alarm input number.
When the offline device comes online, the software will connect it automatically.
Optional: Check Transmission Encryption (TLS) to enable transmission encryption using TLS (Transport Layer Security) protocol for security purpose.
- This function should be supported by the device.
- If you have enabled Certificate Verification, you should click Open Certificate Folder to open the default folder, and copy the certificate file exported from the device to this default directory to strengthen the security. See Certificate Verification for Transmission Encryption for details about enabling certificate verification.
- You can log into the device to get the certificate file by web browser.
Check Synchronize Time to synchronize the device time with the PC running the client after adding the device to the client.
Optional: Check Import to Group to create a group by the device name.
Finish adding the device.
- Click Add to add the device and back to the device list page.
- Click Add and New to save the settings and continue to add other device.
Optional: Perform the following operation(s).
- Remote Configuration — Click on Operation column to set remote configuration of the corresponding device.
  - Note: For detail operation steps for the remote configuration, see the user manual of the device.
- Device Status — Click on Operation column to view device status, including cameras, recording status, signal status, hardware status, etc.
- Edit Device Information — Click on Operation column to edit the device information, such as IP address, user name, and password.
- Check Online User — Click on Operation column to check the online users who access the device, such as user name, user type, user's IP address, and login time.
- Refresh — Click on Operation column to get the latest device information.
- Delete Device — Select one or multiple devices and click Delete to delete the selected device(s) from the client.

Add Devices by IP Segment

If the devices share the same port No., user name and password, and their IP addresses are sharing an IP segment. You can specify the start IP address and the end IP address, port No., user name, password, etc of the devices to add them to the client.

Steps

Enter the Device Management module.
Click Device tab on the top of the right panel. The added devices are displayed on the right panel.
Click Add to open the Add window.
Select IP Segment as the adding mode.
Enter the required information.
- Start IP — Enter a start IP address.
- End IP — Enter an end IP address in the same network segment with the start IP.
- Port — Enter the device port No. The default value is 8000.
- User Name — By default, the user name is admin.
- Password — Enter the device password.
The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
Optional: Add the offline devices.
1. Check Add Offline Device.
2. Enter the required information, including the device channel number and alarm input number.
When the offline device comes online, the software will connect it automatically.
Optional: Check Transmission Encryption (TLS) to enable transmission encryption using TLS (Transport Layer Security) protocol for security purpose.
- This function should be supported by the device.
- If you have enabled Certificate Verification, you should click Open Certificate Folder to open the default folder, and copy the certificate file exported from the device to this default directory to strengthen the security. See Certificate Verification for Transmission Encryption for details about enabling certificate verification.
- You can log into the device to get the certificate file by web browser.
Check Synchronize Time to synchronize the device time with the PC running the client after adding the device to the client.
Optional: Check Import to Group to create a group by the device name.
Finish adding the device.
- Click Add to add the device and back to the device list page.
- Click Add and New to save the settings and continue to add other device.
Optional: Perform the following operation(s).
- Remote Configuration — Click on Operation column to set remote configuration of the corresponding device.
  - Note: For detail operation steps for the remote configuration, see the user manual of the device.
- Device Status — Click on Operation column to view device status, including cameras, recording status, signal status, hardware status, etc.
- Edit Device Information — Click on Operation column to edit the device information, such as IP address, user name, and password.
- Check Online User — Click on Operation column to check the online users who access the device, such as user name, user type, user's IP address, and login time.
- Refresh — Click on Operation column to get the latest device information.
- Delete Device — Select one or multiple devices and click Delete to delete the selected device(s) from the client.

Add Device by Cloud P2P

You can add the devices to the client via Cloud P2P domain.

Before You Start

Steps

Enter Device Management module. The added devices are displayed on the right panel.
Click Device tab on the top of the right panel.
Click Add to open the Add window.
Select Cloud P2P as the adding mode.
- If you log in for the first time, you will be required to log into the Cloud P2P account. The logged-in Cloud P2P account is displayed.
Select a region to login in the drop-down list of Select the Region to Login and then log into the Cloud P2P account, or enter the device serial number.
- Enter the serial number which you can find on the device label.
- If the IP address of the device is in the same local subnet with the client, click Online Device and select an online device to get its serial number automatically.
Enter the verification code created when activating the device and enabling the Cloud P2P service.
Optional: Enable DDNS to access the device by Cloud P2P Domain.
- Device Domain Name — Customize the device domain name, which is used to get the IP address and port of the device registered on Cloud P2P server.
- UPnP Mode
  - Auto — Select Auto as the UPnP Mode to get the port number of the device automatically.
  - Manual — Select Manual as the UPnP Mode, and you need to input the port number of the device manually.
- User Name — Enter the device user name. By default, the user name is admin.
- Password — Enter the device password, which is created when you activate the device.
The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

If DDNS function is disabled, you cannot do some operations for the added device through client, such as viewing the device status, downloading the video files during remote playback, generating QR codes of devices, etc.
Optional: Check Import to Group to create a group by the device name.
Add device to the client software and Cloud P2P account.
- Click Add to add the device and return to the device list.
- Click Add and New to add the device and continue to add the next device.
If the client cannot connect the DDNS for three times, the device will be added by P2P.
Optional: Perform the following operation(s).
- Remote Configuration — Click on Operation column to set remote configuration of the corresponding device.
  - Note: For detail operation steps for the remote configuration, see the user manual of the device.
- Edit Device Information — Click to edit the device details.
- Delete Device — Select one or multiple devices and click Delete to delete the selected device(s) from the client.

Add Device by EHome Account

For areas where devices using dynamic IP addresses instead of static ones, you can add access control device connected via EHome protocol by specifying the EHome account.

Before You Start

Set the network center parameter first. For details, refer to Set Network Parameters.

Steps

Enter Device Management module. The added devices are displayed on the right panel.
Click Add to open the Add window.
Select EHome as the adding mode.
Enter the required information.
- Device Account — Enter the account name registered on EHome protocol.
- EHome Key — Enter the EHome key if you have set it when configuring network center parameter for the device.
This function should be supported by the device.
Optional: Check Synchronize Time to synchronize the device time with the PC running the client after adding the device to the client.
Optional: Check Import to Group to create a group by the device name.
Finish adding the device.
- Click Add to add the device and go back to the device list.
- Click Add and New to save the settings and continue to add other device.
Optional: Perform the following operation(s).
- Device Status — Click on Operation column to view device status.
- Edit Device Information — Click on Operation column to edit the device information, such as device name, device account, and EHome key.
- Check Online User — Click on Operation column to check the online users who access the device, such as user name, user type, user's IP address, and login time.
- Refresh — Click on Operation column to get the latest device information.
- Delete Device — Select one or multiple devices and click Delete to delete the selected device(s) from the client.

Add Device by HiDDNS

HiDDNS is a DNS server providing users free services. If you have no enough IP addresses for the devices, you can add device by HiDDNS to assign dynamic IP addresses to the devices for a good-quality connection to network.

Steps

Enter Device Management module. The added devices are displayed on the right panel.
Click Device tab on the top of the right panel.
Click Add to open the Add window.
Select HiDDNS as the adding mode.
Enter the required information.
- Server Address — http://www.hiddns.com
- Domain — Enter the device's domain name registered on HiDDNS server.
- User Name — Enter the device user name.
- Password — Enter the device password.
The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
Optional: Check Synchronize Time to synchronize the device time with the PC running the client after adding the device to the client.
Optional: Check Import to Group to create a group by the device name.
Optional: Add the offline devices.
1. Check Add Offline Device.
2. Enter the required information, including the device channel number and alarm input number.
When the offline device comes online, the software will connect it automatically.
Finish adding the device.
- Click Add to add the device and back to the device list page.
- Click Add and New to save the settings and continue to add other device.
Optional: Perform the following operation(s).
- Remote Configuration — Click on Operation column to set remote configuration of the corresponding device.
  - Note: For detail operation steps for the remote configuration, see the user manual of the device.
- Device Status — Click on Operation column to view device status, including cameras, recording status, signal status, hardware status, etc.
- Edit Device Information — Click on Operation column to edit the device information, such as IP address, user name, and password.
- Check Online User — Click on Operation column to check the online users who access the device, such as user name, user type, user's IP address, and login time.
- Refresh — Click on Operation column to get the latest device information.
- Delete Device — Select one or multiple devices and click Delete to delete the selected device(s) from the client.

Import Devices in a Batch

You can add multiple devices to the client in batch by entering the device parameters in a pre-defined CSV file.

Steps

Enter the Device Management module.
Click Device tab on the top of the right panel.
Click Add to open the Add window, and then select Batch Import as the adding mode.
Click Export Template and then save the pre-defined template (CSV file) on your PC.
Open the exported template file and enter the required information of the devices to be added on the corresponding column.
- Adding Mode — Enter 0 or 1 or 2. 0 refers to adding a device by IP address or domain name; 1 refers to adding a device by HiDDNS; 2 refers to adding a device by EHome protocol.
- Address — Edit the address of the device. If you set IP/Domain as the adding mode, enter the IP address or domain name of the device here; if you set HiDDNS as the adding mode, enter www.hiddns.com here.
  
  If you set EHome as the adding mode, this parameter is not required.
- Port — Enter the device port number. The default port number is 8000.
- Device Information — If you set IP/Domain as the adding mode, this parameter is not required; if you set HiDDNS as the adding mode, enter the device domain name registered on HiDDNS server; if you set EHome as the adding mode, enter the EHome account here.
- User Name — Enter the device user name. By default, the user name is admin.
- Password — Enter the device password.
  
  The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
  Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
- Add Offline Device — Enter 1 to enable adding an offline device, and then the software will automatically connect it when the device is online. Enter 0 to disable adding an offline device.
- Import to Group — Enter 1 to create a group by the device name. All the channels of the device will be imported to the corresponding group by default. Enter 0 to disable this function.
- Channel Number — If you enable Add Offline Device, enter the channel number of the device. If you disable Add Offline Device, this field is not required.
- Alarm Input Number — If you enable Add Offline Device, enter the alarm input number of the device. If you disable Add Offline Device, this field is not required.
Click and select the template file.
Click Add to import the devices.
Optional: Perform the following operation(s).
- Remote Configuration — Click on Operation column to set remote configuration of the corresponding device.
  - Note: For detail operation steps for the remote configuration, see the user manual of the device.
- Device Status — Click on Operation column to view device status, including cameras, recording status, signal status, hardware status, etc.
- Edit Device Information — Click on Operation column to edit the device information, such as IP address, user name, and password.
- Check Online User — Click on Operation column to check the online users who access the device, such as user name, user type, user's IP address, and login time.
- Refresh — Click on Operation column to get the latest device information.
- Delete Device — Select one or multiple devices and click Delete to delete the selected device(s) from the client.

Edit Device's Network Information

After activating device, you can edit the network information (including IP address, port number, gateway, etc.) for the online device.

Before You Start

Activate the device if the device status is inactivated.

Steps

Enter Device Management page.
Click Device tab on the top of the right panel.
Click Online Device to show the online device area. All the online devices sharing the same subnet will be displayed in the list.
Select an activated device in Online Device area.
Click on the Operation column to open the Modify Network Parameter window.

This function is only available on the Online Device area.
Optional: Change the device IP address to the same subnet with your computer if you need to add the device to the client.
- Edit the IP address manually.
- Check DHCP to set the IP address as a static IP address.
Enter the password created when you activate the device.

The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
Click OK to complete the network settings.

Restore/Reset Device Password

If you forgot the password of the detected online devices, you can restore the device's default password or reset the device's password through the client.

Reset Device Password

If you forgot the password of the detected online devices, you can reset the device password via the client.

Steps

Enter Device Management page.
Click Device tab on the top of the right panel.
Click Online Device to show the online device area. All the online devices sharing the same subnet will be displayed in the list.
Select the device from the list and click on the Operation column.
Reset the device password.
- Click Export to save the device file on your PC and then send the file to our technical support.
  
  For the following operations for resetting the password, contact our technical support.
- Click Generate to pop up the QR Code window and click Download to save the QR code to your PC. You can also take a photo of the QR code to save it to your phone. Send the picture to our technical support.
  
  For the following operations for resetting the password, contact our technical support.
- Select the Safe Mode according to actual needs.
  
  For the following operations for resetting the password, contact our technical support.
The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

Restore Device's Default Password

If you forget the password of the detected online devices, you can restore their default password via the client.

Steps

Enter Device Management page.
Click Device tab on the top of the right panel.
Click Online Device to show the online device area at the bottom of the page. All the online devices sharing the same subnet will be displayed in the list.
Select a device and click on the Operation column to open the Reset Password window.
Restore the device password.
- Enter the security code, and then you can restore the default password of the selected device.
  
  For getting the security code, contact our technical support.
- Click Export to save the device file on your PC and send the file to our technical support.
  
  For the following operations for resetting the password, contact our technical support.

What to do next

The default password (12345) for the admin account is for first-time login purposes only. You must change this default password to better protect against security risks, such as the unauthorized access by others to the product that may prevent the product from functioning properly and/or lead to other undesirable consequences.

The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.

Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

Check Device's QR Code

The client can generate a QR code of the added device(s). You can add the device(s) to your mobile client after scanning the QR code.

Steps

Devices added via EHome protocol do not support this function.
Devices added via Cloud P2P with DDNS enabled do not support this function.

Enter Device Management module.
Click Device tab on the top of the right panel. The added devices are displayed in the list.
Select one or more device and click QR Code to open the QR Code window.

What to do next

Add the device to mobile client after scanning the QR code. For details, see user manual of the mobile client.

Upgrade Device Firmware Version

When there is a new firmware version available for the added device, you can upgrade its firmware version via the client.

The device should support this function.
You can configure upgrading mode in System Configuration. See Set General Parameters for details.

Enter the Device Management module, and then click Device tab to show the device list.

Perform the following operations according to different upgrading modes.

Disable

On the Device for Management panel, if there is a new firmware version available, the status in the Firmware Upgrade column of the device will turn to Upgradeable.

Select the upgradeable device and click Upgrade to start upgrading the device firmware.

The upgrade progress will show. When the upgrade is completed, the status in the Firmware Upgrade column of the device will turn to Upgraded.

Prompt Me If Download and Upgrade

If there is a new firmware version available, a prompt window will pop up. Click Upgrade All to start downloading and upgrading.

Download and Prompt Me If Upgrade

A dialog will pop up for selecting whether to upgrade after downloading package of new version. Click Upgrade All to start upgrading the device firmware.

After clicking Upgrade All, a prompt will pop up for viewing details. If you are not in Device Management page, click View Details to jump to Device Management page; if you are in Device Management page, close the prompt.

Download and Update Automatically

After the client detects the new version of the devices, it will download the new version and upgrade the new version without noticing the user.

On the device management page, the following updating status will be shown in the Firmware Update column.

No Available Version — No new firmware version available.
Upgradeable — A new firmware version available.

Move the cursor on to view the current version, latest version, and upgrade content of the firmware version.
Waiting — The device is waiting for upgrade.
Downloading — The client is downloading the package of the new firmware version.
Upgrading — The upgrading of the device firmware is going on.
Upgraded — Hover the cursor on Upgraded to show the version after upgrading.
Upgrading Failed — When the upgrade fails, a prompt will pop up for viewing details. If you are not in Device Management page, click View Details to jump to Device Management page; if you are in Device Management page, close the prompt. Hover the cursor on Upgrading Failed to show the error details, and click Upgrade Again to try again.

You can manage devices on the client, including adding, editing, and deleting the devices. You can also perform operations such as checking device's online users and checking devices' QR codes.

Activate Devices

For some devices, you are required to create the password to activate them before they can be added to the software and work properly.

Before You Start

Make sure the device to activate is connected to the network and is in the same subnet with the PC running the client.

Steps

This function should be supported by the device.

Enter the Device Management page.
Click Device tab on the top of the right panel.
Click Online Device to show the online device area at the bottom of the page. The searched online devices are displayed in the list.
Check the device status (shown on Security Level column) and select an inactive device.
Click Activate to open the Activation dialog.
Create a password in the password field, and confirm the password.

The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
Optional: For the NVR device connecting with inactive network camera(s), create a password in Network Cameras' Default Password field and enter the confirm password for activating the network camera(s) via NVR.
Optional: Enable Cloud P2P service when activating the device if the device supports.
1. Check Enable Cloud P2P to open the Note dialog.
2. Create a verification code.
3. Confirm the verification code.
4. Click Terms of Service and Privacy Policy to read the requirements.
5. Click OK to enable the Cloud P2P service. Go back to the Activate panel.
Click OK to activate the device.

Add Device

Add Online Device

Add an Online Device

You can add an online device to the client.

Steps

Enter the Device Management module.
Click Device tab on the top of the right panel.
Click Online Device to show the online device area. The searched online devices are displayed in the list.
Select an online device from the Online Device area.

For the inactive device, you need to create the password for it before you can add the device properly. For detailed steps, refer to Activate Devices.
Click Add to open the device adding window.
Enter the required information.
- Name — Enter a descriptive name for the device.
- IP Address — Enter the device's IP address. The IP address of the device is obtained automatically in this adding mode.
- Port — The port number of the device is obtained automatically in this adding mode.
- User Name — By default, the user name is admin.
- Password — Enter the device password.
The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
Check Synchronize Time to synchronize the device time with the PC running the client after adding the device to the client.
Optional: Check Import to Group to create a group by the device name.
Click Add to add the device.
Optional: Perform the following operation(s).
- Remote Configuration — Click on Operation column to set remote configuration of the corresponding device.
  - Note: For detail operation steps for the remote configuration, see the user manual of the device.
- Device Status — Click on Operation column to view device status, including cameras, recording status, signal status, hardware status, etc.
- Edit Device Information — Click on Operation column to edit the device information, such as IP address, user name, and password.
- Check Online User — Click on Operation column to check the online users who access the device, such as user name, user type, user's IP address, and login time.
- Refresh — Click on Operation column to get the latest device information.
- Delete Device — Select one or multiple devices and click Delete to delete the selected device(s) from the client.

Add Multiple Online Devices

You can add multiple online devices to the client in a batch.

Before You Start

Make sure the to-be-added devices are online.

Steps

Enter the Device Management module.
Click Device tab on the top of the right panel.
Click Online Device to show the online device area at the bottom of the page. The searched online devices are displayed in the list.
Select multiple devices.

For the inactive device, you need to create the password for it before you can add the device properly. For detailed steps, refer to Activate Devices.
Click Add to open the device adding window.
Enter the required information.
- User Name — By default, the user name is admin.
- Password — Enter the device password.
The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
Check Synchronize Time to synchronize the device time with the PC running the client after adding the device to the client.
Optional: Check Import to Group to create a group by the device name.
Click Add to add the devices.
Optional: Perform the following operation(s).
- Remote Configuration — Click on Operation column to set remote configuration of the corresponding device.
  - Note: For detail operation steps for the remote configuration, see the user manual of the device.
- Device Status — Click on Operation column to view device status, including cameras, recording status, signal status, hardware status, etc.
- Edit Device Information — Click on Operation column to edit the device information, such as IP address, user name, and password.
- Check Online User — Click on Operation column to check the online users who access the device, such as user name, user type, user's IP address, and login time.
- Refresh — Click on Operation column to get the latest device information.
- Delete Device — Select one or multiple devices and click Delete to delete the selected device(s) from the client.

Add Device by IP Address or Domain Name

When you know the IP address or domain name of the device to add, you can add devices to the client by specifying the IP address (or domain name), user name, password, etc.

Steps

Enter Device Management module.
Click Device tab on the top of the right panel. The added devices are displayed on the right panel.
Click Add to open the Add window, and then select IP/Domain as the adding mode.
Enter the required information.
- Name — Create a descriptive name for the device. For example, you can use a nickname that can show the location or feature of the device.
- Address — The IP address or domain name of the device.
- Port — The devices to add share the same port number. The default value is 8000.
- User Name — Enter the device user name. By default, the user name is admin.
- Password — Enter the device password.
The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
Optional: Add the offline devices.
1. Check Add Offline Device.
2. Enter the required information, including the device channel number and alarm input number.
When the offline device comes online, the software will connect it automatically.
Optional: Check Transmission Encryption (TLS) to enable transmission encryption using TLS (Transport Layer Security) protocol for security purpose.
- This function should be supported by the device.
- If you have enabled Certificate Verification, you should click Open Certificate Folder to open the default folder, and copy the certificate file exported from the device to this default directory to strengthen the security. See Certificate Verification for Transmission Encryption for details about enabling certificate verification.
- You can log into the device to get the certificate file by web browser.
Check Synchronize Time to synchronize the device time with the PC running the client after adding the device to the client.
Optional: Check Import to Group to create a group by the device name.
Finish adding the device.
- Click Add to add the device and back to the device list page.
- Click Add and New to save the settings and continue to add other device.
Optional: Perform the following operation(s).
- Remote Configuration — Click on Operation column to set remote configuration of the corresponding device.
  - Note: For detail operation steps for the remote configuration, see the user manual of the device.
- Device Status — Click on Operation column to view device status, including cameras, recording status, signal status, hardware status, etc.
- Edit Device Information — Click on Operation column to edit the device information, such as IP address, user name, and password.
- Check Online User — Click on Operation column to check the online users who access the device, such as user name, user type, user's IP address, and login time.
- Refresh — Click on Operation column to get the latest device information.
- Delete Device — Select one or multiple devices and click Delete to delete the selected device(s) from the client.

Add Devices by IP Segment

Steps

Enter the Device Management module.
Click Device tab on the top of the right panel. The added devices are displayed on the right panel.
Click Add to open the Add window.
Select IP Segment as the adding mode.
Enter the required information.
- Start IP — Enter a start IP address.
- End IP — Enter an end IP address in the same network segment with the start IP.
- Port — Enter the device port No. The default value is 8000.
- User Name — By default, the user name is admin.
- Password — Enter the device password.
The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
Optional: Add the offline devices.
1. Check Add Offline Device.
2. Enter the required information, including the device channel number and alarm input number.
When the offline device comes online, the software will connect it automatically.
Optional: Check Transmission Encryption (TLS) to enable transmission encryption using TLS (Transport Layer Security) protocol for security purpose.
- This function should be supported by the device.
- If you have enabled Certificate Verification, you should click Open Certificate Folder to open the default folder, and copy the certificate file exported from the device to this default directory to strengthen the security. See Certificate Verification for Transmission Encryption for details about enabling certificate verification.
- You can log into the device to get the certificate file by web browser.
Check Synchronize Time to synchronize the device time with the PC running the client after adding the device to the client.
Optional: Check Import to Group to create a group by the device name.
Finish adding the device.
- Click Add to add the device and back to the device list page.
- Click Add and New to save the settings and continue to add other device.
Optional: Perform the following operation(s).
- Remote Configuration — Click on Operation column to set remote configuration of the corresponding device.
  - Note: For detail operation steps for the remote configuration, see the user manual of the device.
- Device Status — Click on Operation column to view device status, including cameras, recording status, signal status, hardware status, etc.
- Edit Device Information — Click on Operation column to edit the device information, such as IP address, user name, and password.
- Check Online User — Click on Operation column to check the online users who access the device, such as user name, user type, user's IP address, and login time.
- Refresh — Click on Operation column to get the latest device information.
- Delete Device — Select one or multiple devices and click Delete to delete the selected device(s) from the client.

Add Device by Cloud P2P

You can add the devices to the client via Cloud P2P domain.

Before You Start

Steps

Enter Device Management module. The added devices are displayed on the right panel.
Click Device tab on the top of the right panel.
Click Add to open the Add window.
Select Cloud P2P as the adding mode.
- If you log in for the first time, you will be required to log into the Cloud P2P account. The logged-in Cloud P2P account is displayed.
Select a region to login in the drop-down list of Select the Region to Login and then log into the Cloud P2P account, or enter the device serial number.
- Enter the serial number which you can find on the device label.
- If the IP address of the device is in the same local subnet with the client, click Online Device and select an online device to get its serial number automatically.
Enter the verification code created when activating the device and enabling the Cloud P2P service.
Optional: Enable DDNS to access the device by Cloud P2P Domain.
- Device Domain Name — Customize the device domain name, which is used to get the IP address and port of the device registered on Cloud P2P server.
- UPnP Mode
  - Auto — Select Auto as the UPnP Mode to get the port number of the device automatically.
  - Manual — Select Manual as the UPnP Mode, and you need to input the port number of the device manually.
- User Name — Enter the device user name. By default, the user name is admin.
- Password — Enter the device password, which is created when you activate the device.
The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

If DDNS function is disabled, you cannot do some operations for the added device through client, such as viewing the device status, downloading the video files during remote playback, generating QR codes of devices, etc.
Optional: Check Import to Group to create a group by the device name.
Add device to the client software and Cloud P2P account.
- Click Add to add the device and return to the device list.
- Click Add and New to add the device and continue to add the next device.
If the client cannot connect the DDNS for three times, the device will be added by P2P.
Optional: Perform the following operation(s).
- Remote Configuration — Click on Operation column to set remote configuration of the corresponding device.
  - Note: For detail operation steps for the remote configuration, see the user manual of the device.
- Edit Device Information — Click to edit the device details.
- Delete Device — Select one or multiple devices and click Delete to delete the selected device(s) from the client.

Add Device by EHome Account

For areas where devices using dynamic IP addresses instead of static ones, you can add access control device connected via EHome protocol by specifying the EHome account.

Before You Start

Set the network center parameter first. For details, refer to Set Network Parameters.

Steps

Enter Device Management module. The added devices are displayed on the right panel.
Click Add to open the Add window.
Select EHome as the adding mode.
Enter the required information.
- Device Account — Enter the account name registered on EHome protocol.
- EHome Key — Enter the EHome key if you have set it when configuring network center parameter for the device.
This function should be supported by the device.
Optional: Check Synchronize Time to synchronize the device time with the PC running the client after adding the device to the client.
Optional: Check Import to Group to create a group by the device name.
Finish adding the device.
- Click Add to add the device and go back to the device list.
- Click Add and New to save the settings and continue to add other device.
Optional: Perform the following operation(s).
- Device Status — Click on Operation column to view device status.
- Edit Device Information — Click on Operation column to edit the device information, such as device name, device account, and EHome key.
- Check Online User — Click on Operation column to check the online users who access the device, such as user name, user type, user's IP address, and login time.
- Refresh — Click on Operation column to get the latest device information.
- Delete Device — Select one or multiple devices and click Delete to delete the selected device(s) from the client.

Add Device by HiDDNS

Steps

Enter Device Management module. The added devices are displayed on the right panel.
Click Device tab on the top of the right panel.
Click Add to open the Add window.
Select HiDDNS as the adding mode.
Enter the required information.
- Server Address — http://www.hiddns.com
- Domain — Enter the device's domain name registered on HiDDNS server.
- User Name — Enter the device user name.
- Password — Enter the device password.
The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
Optional: Check Synchronize Time to synchronize the device time with the PC running the client after adding the device to the client.
Optional: Check Import to Group to create a group by the device name.
Optional: Add the offline devices.
1. Check Add Offline Device.
2. Enter the required information, including the device channel number and alarm input number.
When the offline device comes online, the software will connect it automatically.
Finish adding the device.
- Click Add to add the device and back to the device list page.
- Click Add and New to save the settings and continue to add other device.
Optional: Perform the following operation(s).
- Remote Configuration — Click on Operation column to set remote configuration of the corresponding device.
  - Note: For detail operation steps for the remote configuration, see the user manual of the device.
- Device Status — Click on Operation column to view device status, including cameras, recording status, signal status, hardware status, etc.
- Edit Device Information — Click on Operation column to edit the device information, such as IP address, user name, and password.
- Check Online User — Click on Operation column to check the online users who access the device, such as user name, user type, user's IP address, and login time.
- Refresh — Click on Operation column to get the latest device information.
- Delete Device — Select one or multiple devices and click Delete to delete the selected device(s) from the client.

Import Devices in a Batch

You can add multiple devices to the client in batch by entering the device parameters in a pre-defined CSV file.

Steps

Enter the Device Management module.
Click Device tab on the top of the right panel.
Click Add to open the Add window, and then select Batch Import as the adding mode.
Click Export Template and then save the pre-defined template (CSV file) on your PC.
Open the exported template file and enter the required information of the devices to be added on the corresponding column.
- Adding Mode — Enter 0 or 1 or 2. 0 refers to adding a device by IP address or domain name; 1 refers to adding a device by HiDDNS; 2 refers to adding a device by EHome protocol.
- Address — Edit the address of the device. If you set IP/Domain as the adding mode, enter the IP address or domain name of the device here; if you set HiDDNS as the adding mode, enter www.hiddns.com here.
  
  If you set EHome as the adding mode, this parameter is not required.
- Port — Enter the device port number. The default port number is 8000.
- Device Information — If you set IP/Domain as the adding mode, this parameter is not required; if you set HiDDNS as the adding mode, enter the device domain name registered on HiDDNS server; if you set EHome as the adding mode, enter the EHome account here.
- User Name — Enter the device user name. By default, the user name is admin.
- Password — Enter the device password.
  
  The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
  Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
- Add Offline Device — Enter 1 to enable adding an offline device, and then the software will automatically connect it when the device is online. Enter 0 to disable adding an offline device.
- Import to Group — Enter 1 to create a group by the device name. All the channels of the device will be imported to the corresponding group by default. Enter 0 to disable this function.
- Channel Number — If you enable Add Offline Device, enter the channel number of the device. If you disable Add Offline Device, this field is not required.
- Alarm Input Number — If you enable Add Offline Device, enter the alarm input number of the device. If you disable Add Offline Device, this field is not required.
Click and select the template file.
Click Add to import the devices.
Optional: Perform the following operation(s).
- Remote Configuration — Click on Operation column to set remote configuration of the corresponding device.
  - Note: For detail operation steps for the remote configuration, see the user manual of the device.
- Device Status — Click on Operation column to view device status, including cameras, recording status, signal status, hardware status, etc.
- Edit Device Information — Click on Operation column to edit the device information, such as IP address, user name, and password.
- Check Online User — Click on Operation column to check the online users who access the device, such as user name, user type, user's IP address, and login time.
- Refresh — Click on Operation column to get the latest device information.
- Delete Device — Select one or multiple devices and click Delete to delete the selected device(s) from the client.

Edit Device's Network Information

After activating device, you can edit the network information (including IP address, port number, gateway, etc.) for the online device.

Before You Start

Activate the device if the device status is inactivated.

Steps

Enter Device Management page.
Click Device tab on the top of the right panel.
Click Online Device to show the online device area. All the online devices sharing the same subnet will be displayed in the list.
Select an activated device in Online Device area.
Click on the Operation column to open the Modify Network Parameter window.

This function is only available on the Online Device area.
Optional: Change the device IP address to the same subnet with your computer if you need to add the device to the client.
- Edit the IP address manually.
- Check DHCP to set the IP address as a static IP address.
Enter the password created when you activate the device.

The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
Click OK to complete the network settings.

Restore/Reset Device Password

If you forgot the password of the detected online devices, you can restore the device's default password or reset the device's password through the client.

Reset Device Password

If you forgot the password of the detected online devices, you can reset the device password via the client.

Steps

Enter Device Management page.
Click Device tab on the top of the right panel.
Click Online Device to show the online device area. All the online devices sharing the same subnet will be displayed in the list.
Select the device from the list and click on the Operation column.
Reset the device password.
- Click Export to save the device file on your PC and then send the file to our technical support.
  
  For the following operations for resetting the password, contact our technical support.
- Click Generate to pop up the QR Code window and click Download to save the QR code to your PC. You can also take a photo of the QR code to save it to your phone. Send the picture to our technical support.
  
  For the following operations for resetting the password, contact our technical support.
- Select the Safe Mode according to actual needs.
  
  For the following operations for resetting the password, contact our technical support.
The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

Restore Device's Default Password

If you forget the password of the detected online devices, you can restore their default password via the client.

Steps

Enter Device Management page.
Click Device tab on the top of the right panel.
Click Online Device to show the online device area at the bottom of the page. All the online devices sharing the same subnet will be displayed in the list.
Select a device and click on the Operation column to open the Reset Password window.
Restore the device password.
- Enter the security code, and then you can restore the default password of the selected device.
  
  For getting the security code, contact our technical support.
- Click Export to save the device file on your PC and send the file to our technical support.
  
  For the following operations for resetting the password, contact our technical support.

What to do next

Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

Check Device's QR Code

The client can generate a QR code of the added device(s). You can add the device(s) to your mobile client after scanning the QR code.

Steps

Devices added via EHome protocol do not support this function.
Devices added via Cloud P2P with DDNS enabled do not support this function.

Enter Device Management module.
Click Device tab on the top of the right panel. The added devices are displayed in the list.
Select one or more device and click QR Code to open the QR Code window.

What to do next

Add the device to mobile client after scanning the QR code. For details, see user manual of the mobile client.

Upgrade Device Firmware Version

When there is a new firmware version available for the added device, you can upgrade its firmware version via the client.

The device should support this function.
You can configure upgrading mode in System Configuration. See Set General Parameters for details.

Enter the Device Management module, and then click Device tab to show the device list.

Perform the following operations according to different upgrading modes.

Disable

On the Device for Management panel, if there is a new firmware version available, the status in the Firmware Upgrade column of the device will turn to Upgradeable.

Select the upgradeable device and click Upgrade to start upgrading the device firmware.

The upgrade progress will show. When the upgrade is completed, the status in the Firmware Upgrade column of the device will turn to Upgraded.

No Available Version — No new firmware version available.
Upgradeable — A new firmware version available.

Move the cursor on to view the current version, latest version, and upgrade content of the firmware version.
Waiting — The device is waiting for upgrade.
Downloading — The client is downloading the package of the new firmware version.
Upgrading — The upgrading of the device firmware is going on.
Upgraded — Hover the cursor on Upgraded to show the version after upgrading.
Upgrading Failed — When the upgrade fails, a prompt will pop up for viewing details. If you are not in Device Management page, click View Details to jump to Device Management page; if you are in Device Management page, close the prompt. Hover the cursor on Upgrading Failed to show the error details, and click Upgrade Again to try again.

目錄

Device Management

目錄