LTS Connect Help CenterAccount Management
How to register Installer Admin and Installer accounts, manage roles and permissions, invite employees, log in, and configure account settings in LTS Platinum Partner.
There are two types of accounts: Installer Admin and Installer. Each company has only one Installer Admin account but can have multiple Installer accounts.
Installer Admin
The Installer Admin has full access to the functions in the system. Usually, the Installer Admin can be the manager of the installation company.
Installer
Installers are "sub-accounts" to the Installer Admin and are controlled by permissions for what they can do. For example, they may only be able to manage the sites that are assigned to them. Usually, the Installers are the employees of the installation company.
The installation company should first register an Installer Admin account to create a company, and then employees can be invited to register Installer accounts, or they can register Installer accounts without invitation by applying to join existing companies on registration.
The flow chart of the whole process is shown as follows.
Figure 2-1 Flow Chart of Account Management
- Register an Installer Admin Account: You should first register an Installer Admin account before accessing any functions of LTS Platinum Partner. For details, refer to Register an Installer Admin Account.
- Set Role and Permission (Optional): Before adding an employee to the system, you can create different roles with different permissions for accessing system resources. There are also three predefined roles. For details, refer to Manage Roles and Permissions.
- Invite Employees (Optional): You can invite employees to register Installer accounts and assign different roles to employees to grant the permissions to them. For details, refer to Invite Employees.
- Register Installer Accounts With or Without Invitations: The employees can accept invitations to register Installer accounts, or register Installer accounts without invitations to apply to join existing companies. For details, refer to Register an Installer Account With an Invitation.
Register an Installer Admin Account
The installation company should first register an Installer Admin account before accessing any functions of LTS Platinum Partner.
Go to the login page
In the address bar of the web browser, enter https://www.ltsplatinumpartner.com.
The Login page of LTS Platinum Partner will show.
You can click Try Free Demo on the login page to see what LTS Platinum Partner can do for you, without registering any account. The data displayed in the demo is for demonstration only, and you cannot perform any operations.
Click Register
On the Login page, click Register to register an account.
If your account has been registered, you can click Login to log in to LTS Platinum Partner. For details about login, refer to Logging In.
Select identity and service provider type
Select your identity and service provider type.
Select registration method
Select whether you are to register by email or by phone number.
Register an account
- Set your name (first name and last name), company name, email, phone number, verification code (for verifying the email address) / SMS code (for verifying the phone number), and password.
- Check I agree to LTS Privacy Policy if you accept the details in the Privacy Policy.
- Click Register.
If there are existing companies with names similar to the company name you just entered, these companies will be listed and displayed so that employees can select and join their companies to register Installer accounts without invitation. If you are to register an Installer Admin account and create a company, click Create Company to continue registering an Installer Admin account.
You will receive confirmation that you have registered successfully, and the Company Authentication window will pop up.
Complete company authentication
Click Authenticate Now or Later to enter either of the following processes.
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Click Authenticate Now to submit the company authentication application.
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Set the required information and review the information already filled in (company name, address, email, phone, etc.).
For details, refer to Authenticate Company.
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Check I agree to the Terms of Service and Privacy Policy if you accept the details in the agreements.
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Click Confirm to submit the application and enter LTS Platinum Partner.
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Click Later to go to the Complete Information page.
- Send the required information (address, etc.).
- Check I agree to the Terms of Service and Privacy Policy if you accept the details in the agreements.
- Click Confirm to enter LTS Platinum Partner.
If you click Cancel, the Company Authentication window will still pop up after you log in to the new account.
Manage Roles and Permissions
Before adding an employee to the system, you can create various roles with appropriate permissions for accessing system resources, then assign roles to corresponding employees to grant permissions to them. Or you can give a predefined role to an employee without creating one. An employee can have only one role.
Review predefined roles
There are three predefined roles in the system: Administrator, Site Manager, and IT Manager. The permissions of the three roles are as follows. The three roles cannot be deleted.
- Administrator: Setting company information, managing employees, checking operation logs of all the employees, and managing all the sites.
- Technician: Managing assigned sites, adding, configuring, and deleting devices, and activating valued services for end users of assigned sites.
- IT Manager: Managing all the sites, assigning sites to other employees, activating or editing valued service for all the end users, and viewing operation logs of all the employees.
Open the Role and Permission page
Click My Partner → Company Management → Role and Permission to display all the roles.
Add a role
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Click Add Role to open the Add Role panel.
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Enter the role name and select permissions for the role.
Manage All Sites
Managing all sites, including adding and editing sites, assigning sites to site managers, handing over sites, applying for site authorization, searching sites, applying for device permissions, adding, deleting, editing, and upgrading devices on the sites, and health monitoring.
If you select this permission, you can continue to configure device permissions of this role, including:
- Remote Configuration, Live View, Playback, Invite Customers (for sharing devices to more customers)
Manage Assigned Site
Managing sites assigned to the employee, including editing a site, handing over a site, applying for site management permission, adding an existing site, adding a new site, managing devices on the site (including adding, deleting, editing, and upgrading), and deleting a site.
You need to give an employee this permission before assigning the employee a site.
Manage Account and Role
Accessing the Employee and Role and Permission page, adding and deleting accounts and roles. The Employee and Role and Permission page will not appear without this permission.
Manage Company Information
Accessing company information page and edit company information (e.g. name, logo, addresses, etc.). Company information page will not appear without this permission.
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Optional: Enter remarks of the role in the Description field.
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Click OK.
Optional: Delete roles
Check added roles and click Delete to delete the selected role(s).
You cannot delete a role which has been assigned to an employee.
Invite Employees
Installer Admin and Installers with the role permission for managing accounts and roles can invite employees to manage resources in the system.
Open the Add Employee pane
Use one of the following methods:
- Click Company → Employee → Add Employee
- On the Home page, click Company → Role and Permission and then click Add Employee in the Operation column.
Enter the employee's email
Enter the email of the to-be-invited employee.
Select a role
Select a role for the employee.
You can also create a new role. For details, refer to Manage Roles and Permissions.
The permissions of the role will be displayed.
Click Add
Click Add.
The invited employee will receive an email delivering a link in the entered email box. The employee needs to click the link to register an account, after which the employee's information will be displayed in the employee list.
Optional: Manage employees
After adding employees, you can perform the following operations.
| Operation | Description |
|---|---|
| Enable/Disable Employee Acct. | Click  /  in the Operation column to enable or disable the employee account. Note: Once disabled, the employee cannot log in to the platform via this account. You cannot disable your own account and the Installer Admin account. |
| Remove Account Limits | The status of employees is limited by default and some operations are unavailable to them such as creating sites, adding devices, viewing records in the Employee Efficiency Statistics module, and viewing operation logs. Installer Admin and Installers with employee management permission can remove account limits for employees, which requires the employee account add-on for each employee. To remove the account limits, you can (1) click  in the Operation column, or (2) hover your mouse cursor over the status indicator in the Status column and click Remove Limit. |
| Delete Employee Accts. | Check one or more employees and click Delete to delete the selected employee(s) acct. if needed. Note: You cannot delete your own account, the Installer Admin account, and the Site Manager account. If the employee has not merged account data or become an LTS Platinum Partner user, you cannot delete their account. |
| View Employee Details | Click an employee to open the Employee Details pane to view the employee's contact number, email address, role permissions, and so on. |
| Edit Role Assigned to Employee | Click an employee to open the Employee Details pane and click  in the Role field to enter the Edit Role pane. Then you can click Add to add a new role or select another role for the employee. Note: You cannot edit roles assigned to your own account and the Installer Admin account. |
| View Sites Managed by Employee | Click an employee to open the Employee Details pane or click the information in the Managed column to view the list of all sites managed by the employee. You can click a site to view the site details. Note: The above operation is supported only when the employee has site(s) to be managed. |
Register an Installer Account With an Invitation
The Installer accounts are "sub-accounts" to the Installer Admin account and are controlled by permissions for what they can do. Usually, the employees in a company will use the Installer accounts and can register the Installer accounts with or without invitations.
Register with an Invitation
As an employee, after you are invited to register the Installer account, you can accept the invitation and register an Installer account to manage sites and devices.
The Installer Admin or Installer who has permission to Manage Account and Role should invite the employee first. For details about inviting employees, refer to Invite Employees.
Receive the invitation email
After you are invited to join a company as an employee, you will receive an email from LTS Platinum Partner.
Open the registration link
Click the button or the link in the email.
Click Register
Click Register to open the Create Account page.
Set account details
Set the type, name, verification code (for verifying the email address), and password.
Agree to the Privacy Policy
Check By clicking Register, I agree to LTS Privacy Policy.
Complete registration
Click Register.
You can log in to LTS Platinum Partner with this Installer account and perform other operations such as site management and configuration.
Logging In
After logging in with an Installer Admin account or Installer account, you can manage resources (including sites, devices, roles, etc.) and perform health monitoring and so on.
Before You Start: Make sure you have registered an account. See Register an Installer Admin Account or Register an Installer Account With an Invitation for details about registration.
Go to the login page
In the address bar of the web browser, enter https://www.ltsplatinumpartner.com.
The login page of LTS Platinum Partner will show.
Enter credentials
Enter the registered email and password.
Optional: Reset a forgotten password
If you have forgotten the password:
- Click Forgot Password to enter the resetting password page.
- Click Get Verification Code. You will receive a verification code sent by the Portal in your email box.
- Enter the received verification code in the Verification Code field.
- Enter the new password and confirm the password.
- Click OK. By default, you will be required to log in with the new password.
Sign in
Click Sign In or Login.
If you have completed company merging and your account still exists in more than one company, or if the companies in which your account exists are all kept on LTS Platinum Partner, you need to select one company for login. You can also click Switch Company on the Company Information page to switch to another company.
Set Account Information
After logging in, you can edit the basic information of the current account and change password if necessary. Click the name at the upper-right corner and select Account Settings.
Set Basic Information
Set the basic information of the current account, including the name of the Installer, email address, phone number, etc.
For accounts registered in countries which support registration with phone number, the phone number information cannot be edited.
Click 
to set the profile of the current account.
Manage My QR Code
Hover over 
to show My QR Code, which your customers can scan to add you as the service
provider and authorize you to manage devices.
If you have uploaded your company logo, your company logo will be displayed in the center of the QR code. Or you can click Add Your Company Logo to the QR Code to upload your company logo.
Click 
to download the QR code.
Change Password
Click 
to change the password of the current account.
Change Account's Bound Email
You can change the bound email address of the current account to another one if required.
Open the bound email setting
In the Basic Information page of the account settings, click 
.
Enter the new email address
Enter a new email address in the New Email field.
Click Verify
Click Verify.
In the new email address, you will receive an email with a verification code.
Enter the verification code
Enter the received verification code in the Verification Code field.
Enter current password
Enter the password of the current account.
Save
Click Save.
Delete Installer Admin Account
For Installer Admin, if the account is no longer used, you can delete it in the Basic Information page of the account settings.
- Deleting the Installer Admin account is irreversible. The company information and accounts CANNOT be restored once deleted. Back up the required data before deleting the account.
- If there are authorized site(s) or employee account(s) under the current account, you cannot delete it.
Click Delete Installer Admin Account
In the Basic Information page of the account settings, click Delete Installer Admin Account.
Enter your password
Enter the password of your Installer Admin account and click Next.
Confirm deletion
Click Delete Installer Admin Account to confirm deleting.
Introduction
Overview of LTS Platinum Partner Web Portal: clients, entities, operating environment, available functions, and symbol conventions.
Company Management
How to manage company information, authenticate your company, view employee efficiency statistics, and search operation logs in the LTS Platinum Partner web portal.